Privacy Policy

1. Scope

This Privacy Policy explains how ThruWire collects, uses, discloses, and protects information when you use our website, applications, APIs, and related services (the "Services").

2. Information We Collect

We may collect:

• Account and profile data, such as name, email, and company details.
• Billing and transaction data provided by you or payment processors.
• Technical and usage data, including log data, device/browser information, IP address, and analytics events.
• Customer content and inputs/outputs processed through the Services.
• Communications with us, including support requests and feedback.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Services.
• Authenticate users and secure accounts.
• Process payments and manage subscriptions.
• Provide support, respond to requests, and communicate updates.
• Monitor performance, troubleshoot issues, and detect misuse.
• Comply with legal obligations and enforce our agreements.

4. AI Processing and Model Providers

Some features may use machine learning or third-party model providers to process your prompts, files, and related inputs. We use commercially reasonable safeguards and contractual controls for these providers.

You are responsible for ensuring you have the necessary rights and lawful basis to submit data to the Services.

5. Sharing and Disclosure

We may disclose information:

• To service providers that support our operations (hosting, analytics, payments, support).
• Within corporate transactions (e.g., merger, financing, acquisition).
• When required by law, regulation, legal process, or governmental request.
• To protect rights, safety, security, and the integrity of our Services.

We do not sell personal information for monetary consideration.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this policy, and meet legal, accounting, or reporting requirements.

7. Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or port your information, and to object to or restrict certain processing. You may also have rights related to marketing communications and cookie preferences.

To exercise rights requests, contact: legal@thruwire.ai.

10. Children

The Services are not directed to children under 13 (or other applicable age of digital consent), and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

12. Contact

Questions about this Privacy Policy can be sent to legal@thruwire.ai.